Pickup and Delivery Policy

Thank you for choosing to shop from Diwan Al-Dhahab. In recognition of your trust, we have clearly outlined our pickup and delivery policy. Upon placing your order, you will select the appropriate method for receiving your order from the store. Please read the policy carefully and contact us if you have any other questions not listed here:

Pick up from branch:

• When you choose to receive from the branch, you will choose the branch you want to receive from.
• Pick up from the branch after 72 hours during working hours from 10 am to 5 pm
• Bring your ID. Your application will be received from the branch after the national ID is verified.
• Please check your order invoice details as they are proof of purchase.

Shipping and Delivery:

When you choose shipping, delivery will take place within 24 hours of order shipment and up to 5 days within Jeddah, and within 72 hours to 15 working days for other cities in the Kingdom. Please note that there are remote areas in the Kingdom of Saudi Arabia that are only shipped to once a week and may take up to 15 days.

We deliver it to you through secure shipping.