We are pleased that you have chosen the online store of Diwan Aldahab for gold and jewelry, where quality and authenticity in gold are at the forefront. You can follow the latest news and prices of gold through the official website of Diwan Aldahab https://dewanaldahab.com/ar. This store is a service provided by the company to its customers to facilitate the process of purchasing gold bars, as an appreciation from us to our customers because your time is gold, so you can complete your purchase of bars within a few minutes.
Below are the terms and conditions for your use of the Diwan Al-Dhahab store. Any person who uses the store acknowledges that he has full legal capacity, as recognized by Sharia, regulations and law, and that he agrees and acknowledges all the terms and conditions and confirms his commitment to what is mentioned therein. Dealing with the Diwan Al-Dhahab store is considered your agreement to the terms and conditions of the store.
Diwan Al-Dhahab Store reserves the right to change, modify, add, or remove portions of these Terms and Conditions of Use at any time. Changes will become effective upon posting on the Store without prior notice. Your continued use of the Store following the posting of changes to these Terms and Conditions of Use constitutes your full acceptance of those changes.
Register in the store
- To enjoy the services of Diwan Al-Dhahab's online store and benefit from the services, you must accurately register your account information, ensure the accuracy of the information provided, and update it whenever changes occur, to preserve customer rights and ensure that the information matches the customer's experience.
- You must maintain the confidentiality of your account information and password. The store will not be responsible for any loss you may incur as a result of revealing your username or password.
General Provisions
- When using the store, you agree to use it with all seriousness and honesty.
- The shipping company is the agent for receiving gold for all customers.
- Live gold prices. All prices displayed on products change according to changes in global gold prices and variables.
Market.
- Products that are provided on demand may have a higher or lower weight (the customer must pay the difference).
- From the time the order is placed and confirmed by bank transfer, there is a period of minutes during which the price changes. The price is fixed after the order is confirmed and sent (the customer must pay the difference).
- The following data must be recorded in the application (full name, ID number, mobile number).
- The request will not be cancelled after the transfer reaches us. It will be submitted to senior management to study the cancellation of the request, which will determine whether to accept or reject it.
- If the customer wishes to cancel an order after completing the payment process, the fees associated with credit card payments (Visa or Mada) will be deducted, in addition to an administrative fee covering operational costs, due to the continuous fluctuations in gold prices.
- The name of the person making the transfer must match the name of the invoice issuer.
- The company has the right to reject a customer’s request if two or more requests are made and one remittance is attached to one request.
- If two or more requests are submitted and one remittance is attached, the first request will be approved.
- The customer can choose to pick up from the branch or have it delivered safely.
- The product will not be returned after twenty-four hours have passed since receiving the order. The product can be returned within twenty-four hours if it becomes clear that there is an error in the order or a manufacturing defect, only by returning the product to the branch from which the order was received.
- In rare cases, such as a shipment being lost by the shipping company, the process will be reviewed within thirty business days from the date the shipping company is notified of the loss, and then the amount will be returned to the customer.
- In case of a refund, the money will be returned to the customer's account within one business week.
- Arabic is the language used when interpreting the provisions of this Agreement, or when translating it into another language.
Payment and settlement services
We care about the details of your order and secure payment but we cannot be held responsible for any loss you may suffer if a third party makes an unauthorized purchase.
Payment is available via bank transfer to our approved account at the National Commercial Bank of Saudi Arabia on the order completion page, which is:
SA3610000014051355000203
14051355000203
Orders and approvals
Diwan Gold Store displays products that are in stock and available for ordering. However, sometimes availability may change instantly for selected products due to stock shortages. In this case, we will use weight instead of shape or label.
For complaints or comments, please use the official social media.
WhatsApp: +966550255942
Contact: 966536270264
Communication will be via WhatsApp, phone call, and the email registered in the account holder’s data.
From 10 am to 6 pm.
intellectual property
The intellectual property rights of the Diwan Store are rights owned by the store in full, whether they were owned by them before or after the establishment of this electronic platform, which includes the name of the store itself, the words, logos and images of the store or displayed on it.
applicable law or regulation
This User Agreement is governed by and formulated in accordance with the laws, regulations and legislation in force in the Kingdom of Saudi Arabia, and is fully and completely subject to the regulations in force with the authorities in the Kingdom of Saudi Arabia.
