The difference between Swiss and local alloy?
All alloys have the same carat (24 karat), have the same specifications and have the same quality. The difference is in the place of manufacture.
Swiss Pamp bullion comes from Switzerland printed, packaged and has a serial number.
As for the local Saudi bullion, it is printed in Saudi presses and does not have a serial number.
Is it possible to photograph the piece if I want to see it in person?
We apologize for not being able to photograph the pieces due to the staff being busy.
All details are available in the "Product Description" box for all items on display.
Do your gold bullion prices differ from global and market prices?
The price shown on the screen is the global stock exchange price, meaning that the price is the wholesale price taken by the banks.
The price per gram is lower the heavier the alloy purchased, as the difference lies in the fact that the larger the alloy in grams, the lower the price.
What payment methods do you have available? And why?
Bank transfer only, in order for the customer to ensure that the online store belongs to Al Diwan Company and to verify through the name of the bank account.
Are there any guarantees for the customer if the order is placed through the website and the products do not arrive, or if the products are damaged or not original?
The product is reviewed in three stages to ensure it reaches the customer safely and securely.
However, if the product reaches the customer damaged, he can return it by visiting one of the branches, bringing the invoice.
Or it will be returned to the Diwan Company via the shipping company, with the company bearing the full shipping cost.
Can I sell bullion to Diwan?
Yes. Sales are through Diwan Al-Dhahab Company, Oasis Mall, Gate 6, first floor, from 10 pm to 6 pm.
Is the alloy affected if the cover is opened?
The alloy is not affected if the cover is opened (the cover is just a protector for the alloy from scratches and also a symbol for the manufacturer).
What is the importance of an invoice? Can I sell without an invoice?
The invoice is necessary when selling because it is considered a deed of ownership for the bullion.
At Diwan Al-Dhahab Company, you cannot sell without an invoice.
Is there a tax on 24 karat bullion?
24 karat bullion has zero tax and no customs duties.
